FAQ
Frequently asked questions
Everything you need to know about bed rental, deposits, delivery and membership.
Why rent a bed instead of buying one?
An electric hospital bed costs 13,500–40,000 THB or more to buy, while how long you will need it is often uncertain. Renting monthly means you only pay for the time you use it, and you can return it when it is no longer needed.
Do I need to pay a deposit?
No deposit is needed when you link a credit/debit card at checkout on our website; it is charged automatically each month. You can also pay by PromptPay QR.
How fast is delivery, and is there a fee?
Standard delivery, setup and in-home demonstration within 1–2 business days is free. For urgent needs, order before 12:00 for same-day delivery, with a distance-based fee of 500–1,000 THB.
Is there a minimum rental period?
The minimum period depends on the type of equipment. Message @CareLink on LINE for the latest terms before you decide.
What if the bed or equipment breaks during the rental?
Report it on LINE right away. CareLink owns the equipment and is responsible for repairs, or will replace the unit if it is faulty.
Can I switch to a different bed or device?
Yes. For example, you can upgrade from a manual bed to an electric bed as care needs increase, with no switching fee.
How do I return the equipment?
Let us know on LINE and we will schedule a pickup from your home. Every item is cleaned, disinfected and inspected before the next member uses it.
Which areas do you serve?
Bangkok and its metropolitan area (Nonthaburi, Pathum Thani, Samut Prakan, Nakhon Pathom, Samut Sakhon), starting with pilot districts. Send your district on LINE to check coverage.
How does Care Set work with NHSO diaper benefits?
Free NHSO diapers are limited to 3 pieces per person per day. Care Set S is designed to fill the gap, so you do not buy twice.
When can I talk to a care expert?
Chat with our experts on LINE during business hours, 09:00–17:00. Outside those hours, an AI chatbot answers basic questions and logs your request for a reply the next business day.
What should I do in an emergency?
Call 1669 immediately. CareLink is not an emergency medical service.