Customer journey
Simple renting, all on our website
Choose your equipment, pay by card or PromptPay QR, and book delivery on one page.
- Step 1
Choose your bed and equipment online
Pick a bed, equipment and an optional Care Set, and see one total monthly price instantly.
- Step 2
Add your address and delivery date
Choose free standard delivery or same-day express. We call to confirm the time before setup.
- Step 3
Pay by card or PromptPay QR
Link a credit/debit card for automatic monthly billing with no deposit, or scan a PromptPay QR in your banking app.
- Step 4
Delivery, setup and training at home
Within 1–2 business days, our team sets everything up in the patient’s room, shows you how to use it and leaves a care-guide infographic.
- Step 5
Reminder 3 days before billing
Confirm, postpone, or change your Care Set size in one tap.
- Step 6
Switch, repair or return
When needs change or the equipment is no longer needed, just message us on LINE and our team handles it at your home.